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Privacy Policy


Privacy Policy according to GDPR

 

for www.tridoneurope.com

 

1. Information on the collection of personal data

1.1 In the following we inform about the collection of personal data when using our website and for general customer data processing. Personal data is all data that can be related to you personally, e.g.  Name, address, e-mail addresses, user behavior.

 

1.2 When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, your name and telephone number if applicable) will be stored by us to answer your questions. We delete the data arising in this connection after storage is no longer necessary or restrict processing if there are legal storage obligations. The data will not be passed on to third parties. A comparison of the data collected in this way with data that may have been collected by other components of our site is also not carried out.

 

1.3 If we use contracted service providers for individual functions of our offer or wish to use your data for advertising purposes, we will inform you in detail about the respective processes below. We will also state the specified criteria for the storage period.

 

1.4 As data controller, we have implemented numerous technical and organizational measures to ensure the fullest possible protection of the personal data processed via this website. Nevertheless, Internet-based data transmissions can generally have security gaps, so that absolute protection cannot be guaranteed. For this reason, every person concerned is free to transmit personal data to us by alternative means, such as by telephone.

 

2. The name / address of the controller and Data Protection Officer

 

The person responsible within the meaning of the Basic Data Protection Regulation (DSGVO), other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature is

 

Tridon Clamp Products Sp. z o.o.

ul. Nad Potokiem 15A

57-350 Kudowa Zdro`j / Poland

T: +48.74.8735200

F: +48.74.8841017

 

External data protection officer according to Art. 37 DSGVO of the controller is

 

Digital Compliance Consulting GmbH, Heinrich-Dauer-Strasse 10, 52351 Duren, Germany,

represented by Dipl.-lng. Arnd Fackeldey, certified data protection officer (TA Ulm/ UDIS®)

3. Your rights

 

3.1 You have the following rights in relation to the personal data concerning you:

 

·         Right of access (information),

As a data subject, you have a comprehensive right to get information from the data controller. The scope of this right is determined by Art. 15 GDPR. The controller must inform you which data he or she is processing for which purpose and whether this data has been passed on to third parties. You must also be informed about the origin of the data, especially if it was obtained from third parties. You must also be informed whether automated decision-making or profiling is taking place. You must also be informed about your further rights in this information.

 

·         Right to rectification,

Incorrect data must be corrected, Art. 16 GDPR. You can also request the completion of data records stored about you.

 

·         Right to erasure ("right to be forgotten"),

The controller is obliged to delete your personal data immediately if the legal reason for the processing ceases to exist. This also applies if you have objected to the processing.


The so-called "right to be forgotten" establishes a personal and enforceable right vis-à-vis the responsible person to have your personal data deleted in accordance with the principles laid down in Art. 17 para. 1 GDPR.


If the data have already been published, Art. 17 para. 2 GDPR applies. Here the controller is obliged to inform the recipients of your data of your request for erasure. Art. 17 para. 3 GDPR regulates exceptions to the obligation to erase data. These exceptions relate to freedom of opinion and freedom of the press, statutory storage obligations, public archives and the storage of data for the assertion, exercise or defense of legal claims.

 

·         Right to restriction of processing,

You can object to the processing of your data under the conditions of Art. 18 GDPR. The restriction of processing supplements the "right to be forgotten" in case constellations in which deletion would not be possible or not appropriate. The case constellations are regulated in Art. 18 para. 1 GDPR.

 

As with the right to be forgotten, the right to restrict processing is also subject to exceptions. Art. 18 para. 2 GDPR regulates exceptions in the case of a different consent of the data subject, processing in the context of legal disputes, protection of the rights and interests of third parties or for reasons of an important public interest.

If the restriction on processing is to be lifted, the data subject must be informed in advance, Art. 18 para. 3 GDPR.

 

·         Right to object to the processing,

Within the framework of Art. 21 GDPR, you can object to the use of your data in general and for the purposes of direct marketing, research, and statistics. This objection also extends to profiling. Internet services must enable you to exercise this right of objection using automated procedures.

 

·         Right to data portability

This right is regulated in Art. 20 GDPR. You have the right to demand the provision of personal data stored digitally about you. The storage must be based on a consent or a contract. The data must be provided in a common and machine-readable format. You may also request direct transfer to another responsible party if this does not affect the rights of third parties. Art. 20 GDPR does not apply to data processed for the performance of tasks in the public interest or in the exercise of official authority.

You can assert these rights informally directly with the controller and should be addressed to:

 

Fackeldey - DigiCom Consulting GmbH <fackeldey@digital-compliance-consulting.com>

or make directly use of the following link to change your cookie and app settings:

 

https://www.tridoneurope.com/cookie-consent.html

 

3.2 You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

 

https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

4. Collection of personal data

 

4.1 When using the website for informational purposes only, i.e. when you do not register or otherwise provide us with information, we only collect the personal data that your browser sends to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure its stability and security (legal basis is Art. 6 para. 1 lit. f DS-GVO):

 

- Our visited website

 

 

- Detect whether a user is using Java Script

- Allow a user to receive content from one of several servers while the user is visiting the website

 

- Determine whether a user has accepted a category in the cookie banner

 

- Maintain the status of the user for all page views

 

- Date and time of access

 

- Amount of data sent in bytes

 

- Source/reference from which you reached the site

 

- Used Browser and operating system in use

 

- IP address used (if necessary: in anonymized form)

 

The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session is ended. In the case of storage of the data in log files, this is the case after seven days at the latest.

 

We offer you the opportunity to order our products and services - among other things through our websites, but also directly from us. When you place an order, we collect and use your personal data only to the extent necessary to fulfil and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. The processing is carried out based on Art. 6 para. 1 lit. b DS-GVO.

 

 

4.2 Use of cookies and apps

 

Our website uses cookies and apps. Cookies are small files that contain certain information and are stored on your end device. Cookies and apps either originate from ourselves - in which case they are so-called "first party cookies and apps " - or from certain third parties whose services we use. In the latter case, they are called "third party cookies and apps ".

 

Cookies and apps are required to provide certain functionalities on websites, such as maintaining the language chosen by a user for the presentation of the website. In addition, cookies and apps can allow the respective publisher to recognize that a web page has already been called up by a certain terminal device. In this way, it is possible to recognize returning visitors (or their terminal device) and thus, if necessary, to obtain information about their usage behavior and presumed interests. This information can be used to present visitors with relevant advertisements for our products and services on the website and on third-party websites.

 

Depending on their function and purpose, cookies and apps can be divided into four categories: essential cookies and apps, statistic cookies and apps, functional cookies and personalization cookies and apps.

 

Essential Cookies and apps

 

These cookies and apps are necessary to enable you to navigate the website and use its functions, for example to set your data protection preferences, to log in or to fill in forms. Without these cookies and apps, the services you request via the website cannot be provided properly. Unconditional cookies and apps do not require the consent of the user under applicable law.

 

You can, however, configure your web browser to block even essential cookies and apps, but then you may not be able to use the website in the intended manner.

 

Statistic cookies and apps

 

These cookies and apps collect information about the use of the website, such as which pages are most frequently visited and how visitors move around the website. They are intended to help us improve the usability of the website and thus the user experience. Other information collected with performance cookies and apps may include: Internet browser and operating system used, domain name of the website from which you came, number of visits, average time spent on the site, pages viewed.

 

The data collected during the use of performance cookies and apps is aggregated and cannot usually be assigned to a specific natural person. Insofar as the data processed with the help of performance cookies and apps can be regarded as personal data in individual cases, the user's consent constitutes the legal basis for the processing of this data.

 

Functional cookies and apps

 

These cookies and apps enable a website to store a user's input or selection (such as user name, language or geographical region in which you are located) and to offer the user improved, more personalized functions. They are also used to enable requested functions such as the playing of videos.

 

If, in individual cases, the data processed with the help of functional cookies and apps can be regarded as personal data, the consent of the user constitutes the legal basis for the processing of this data.

 

Personalization cookies and apps

 

Personalization (marketing) cookies and apps (also called targeting or advertising cookies and apps) are used to display advertisements on third-party websites that are more relevant to the user and his interests. They are also used to limit the frequency with which an ad appears and to measure and control the effectiveness of advertising campaigns.

 

The legal basis for the processing of personal data that may be processed with the help of marketing cookies and apps is the user's consent.

 

https://www.tridoneurope.com/cookie-consent.html

 

Detailed information on the individual cookies and apps (including the purpose of the cookie and apps and, if applicable, the recipient of the data collected by means of the cookies and apps) can be found below:

 

Cookies and apps used

 

A cookie is a small data package (text file) that your browser stores on your device when instructed to do so by a website you visit, in order to "remember" information about you, such as your language settings or login information. These cookies are set by us and are referred to as first-party cookies. We also use third-party cookies that come from a different domain than the one of the websites you are visiting. We use these cookies and apps to support our advertising and marketing efforts. We use cookies and apps and other tracker technologies for the following purposes:

 

Essential cookies and apps

 

These cookies are necessary to enable you to navigate the website and use its functions, for example to set your data protection preferences, to log in or to fill in forms. Without these cookies and apps, the services you request via the website cannot be provided properly. Unconditional cookies and apps do not require the consent of the user under applicable law. You can configure your web browser to block cookies and apps that are necessary, but you may not be able to use the website in the intended manner.

 

 

 

 

 

 

Name

Provider

Purpose

Expiry

Type

CookieConsent

Cookiebot

Stores the user's cookie consent state for the current domain

1 year

HTTP Cookie

rc::a

Google

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

Persistent

HTML Local Storage

rc::c

Google

This cookie is used to distinguish between humans and bots.

Session

HTML Local Storage

 

 

Statistic cookies and apps

 

Statistics cookies and apps help website owners understand how visitors interact with websites by collecting and processing information anonymously.

Name

Provider

Purpose

Expiry

Type

_ga

Google Tag Manager

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

_gat

Google Tag Manager

Used by Google Analytics to throttle request rate

1 day

HTTP Cookie

_gid

Google Tag Manager

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP Cookie

collect

Google

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

Session

Pixel Tracker

 

Functional cookies and apps

 

These cookies and apps enable a website to store a user's input or selection (such as user name, language or geographical region in which you are located) and to offer the user improved, more personalized functions. They are also used to enable requested functions such as the playing of videos.

Name

Provider

Purpose

Expiry

Type

continue_url

www.tridoneurope.com

The continue_url cookie typically used for a Continue Shopping button. For example, if you added an item to cart and were presented to Continue Shopping, this cookie would store you previous shopping screen.

Session

HTML Local Storage

htscallerid

www.tridoneurope.com

the htscallerid cookie is for the store which uses a unique id assigned to that cookie name to track each shopper. This enables the other cookies with shopping cart actions to function.

1 year

HTTP Cookie

USER_CAN_HOVER

www.tridoneurope.com

User Interface Cookie used by ReadyTheme template to ensure click and tap options occur correctly.

Session

HTML Local Storage

USER_IS_TOUCHING

www.tridoneurope.com

User Interface Cookie used by ReadyTheme template to ensure click and tap options occur correctly.

Session

HTML Local Storage

 

 

 

 

 

 

 

 

 

 

 

 

Personalization cookies and apps

 

Personalization (marketing) cookies and apps (also called targeting or advertising cookies and apps) are used to display advertisements on third-party websites that are more relevant to the user and his interests. They are also used to limit the frequency with which an ad appears and to measure and control the effectiveness of advertising campaigns.

 

Name

Provider

Purpose

Procedure

Type

_ga

Google Tag Manager

Used by Google Analytics to record and report the actions of the user on the web page after viewing or clicking on one of the provider's ads, with the purpose of measuring the effectiveness of an ad and displaying targeted advertising to the user.

2 years

HTTP

 

 

5. Further functions and offers of our website

 

5.1 In addition to the purely informative use of our website, we offer various services which you can use if you are interested. For this purpose, you will generally have to provide additional personal data which we use to provide the respective service and to which the data processing principles apply.

 

5.2 We sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions, and are checked regularly.

 

5.3 Furthermore, we may pass on your personal data to third parties if we offer campaigns, competitions, contract conclusions or similar services together with partners. You will receive more detailed information on this when you provide your personal data or in the description of the offer below.

 

5.4 If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.

 

 

6. Withdrawal and objection of the processing of your data

 

6.1 If you have given your consent to the processing of your data, you can withdraw it at any time. Such withdrawal will affect the permissibility of processing your personal data after you have given it to us.

 

6.2 If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if the processing is not necessary for the fulfilment of a contract with you, which is described by us in the following description of the functions. In the event of such an objection, we request that you explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the facts of the case and will either stop or adapt the data processing or show you our compelling reasons worthy of protection on the basis of which we will continue the processing.

 

6.3 Of course, you can object to the processing of your personal data for the purposes of advertising and data analysis at any time. You can inform us about your objection to advertising by using the contact data mentioned in No. 2.

If you wish to object to the use of statistical or marketing cookies, you can make the appropriate settings directly here.

 

https://www.tridoneurope.com/cookie-consent.html

 

7. Use of our webshop

 

7.1 On the basis of Art. 6 para. 1 lit. b DSGVO (fulfilment of a contract), personal data is collected and processed if you provide us with such data for the fulfilment of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms? Erasure of your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the responsible person. We store and use the data you provide us with to process the contract. After complete processing of the contract or erasure of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by us, about which we will inform you accordingly below.

 

7.2 In order to fulfil the contract in accordance with Art. 6 para. 1 lit. b DSGVO, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

 

At present the ordered goods are shipped by the transport service providers

FULL COMPANY NAME

4P TRASPORTI SRL

Al.pi autotrasporti s.r.l.

Alpi Express S.r.l.

ANTONIO TRASPORTI srl

ARCESE TRASPORTI SPA

ARCO SPEDIZIONI S.R.L.

Arezzo Sped Srl

AUTOTRASPORTI CASTREZZATESI S.R.L.

AUTOTRASPORTI CORRIERE FIGLI DI RUSCONI GAETANO di Rusconi Carlo & C. srl

AUTOTRASPORTI F.LLI CERMESONI DI CERMESONI MAURO & C. SNC

AUTOTRASPORTI FACCHINETTI GIUSEPPE & C. S.N.C.

AUTOTRASPORTI GARIBOLDI E. DI GARIBOLDI PAOLO & C.

AUTOTRASPORTI GENTILI MIRKO

AUTOTRASPORTI LAERA S.N.C. DI LAERA GIOVANNI & C.

AUTOTRASPORTI MONCECCHI PAOLO

AUTOTRASPORTI ROSATI SRL

B.S. Autotrasporti Spa‎

BARTOLINI S.P.A.

BEDIN AUTOTRASPORTI S.P.A.

BELLESIA S.R.L.

BENNATO S.N.C.

BERTIN SRL

BERTINI TRASPORTI SRL

BHL 3-SYSTEM SP. Z.O.O.

Bianchi Group S.R.L.

bll trasporti srl

BRUSAMONTI R.

Caloni Trasporti s.r.l.

CARGO SECURE LTD

CASSOL S.R.L.

Cds Trasporti & Logistica SRL

CECCARELLI GROUP

CERMESONI GROUP SRL

CESPED SPA

CFT - CONSORZIO FERRARA TRASPORTI SCRL

CITY EXPRESS SRL

COBANTUR BOLTAS

COMPIANI E SECCHI SRL

CORRIERE FRANCO SECOND S.R.L.

Corriere Longanizzi di Longanizzi Sebastiano & C. S.n.c

CTS SPA

D.B.M. AUTOTRASPORTI S.R.L.

DACHSER SE

DE POLI AUTOTRASPORTI

DHL International GmbH

DMM

DMT LOGISTICA SRL

dst transportation

EBC Logistica & Trasporti

EURO ITALY TRANSPORTS

eurotrasporti scarl

EXPEDITORS INTERNATIONAL

FedEx Trade Networks Transport & Brokerage (Italy) S.r.l.

FERCAM SPA

FLS TRASPORTATION SERVICES

FPE GROUP SRL

FRATELLI BORTOLAN SNC

FRIGERI TRASPORTI SRL

FRIGERIO SA

Friuli Express Courrier S.r.l.

Gatto Trasporti Srl Unipersonale

GEBRUDER WEISS GMBH

GEFCO ITALIA SPA

GELOG.IT SRL

GLS ITALY SPA

GM International SRL

GRUBER LOGISTICS SPA

Grupo Moldtrans

GUIDO MAGGIORA SRL

INTERCOMBI TRASNPORT AND LOGISTICS

INTERLINE SRL

Intertrasport S.p.a

ITALMONDO SPA

ITALSEMPIONE SPA

J.A.S. JET AIR SERVICE SPA

JACOTRANS SRL

KUEHNE & NAGEL

La Casalese Di Labano Roberto & C. Snc

LAZIALE DISTRIBUZIONI SPA

Le Messaggerie Nazionali S.r.l.

Leader Logistic S.r.l.

LEMAN

LOG SOLUTION SRL

LOGETRA srl

LOGICGREEN EUROPE,S.L.

LOGISTICA PICENA SRL

LUCCHINI TRASPORTI SRL

M. T. N. Messaggerie Trasporti Nazionali Spa

MACSPED Macedonio 22 Spedizioni srl

MAFFEI AUTOTRASPORTI

MAIL BOXES ETC WORLDWIDE SPA

MARIW TL SRL

MAT TRANSPORT LTD

MAZZONETTO AUTOTRASPORTI SRL

Mectrans Srl

Messaggerie del Garda spa

MLC TRANSPORT LTD

MOLINARI TRASPORTI

Monava Trasporti Internazionali S.p.A.

MR TRANSPORT SRL

NATIONAL TRANSPORT SNC

NEW LINE EXPRESS SRL

NEW TRANSPORT GENERATION SRL

NTI - NUOVO TRASPORTO ITALIANO s.p.a.

NUOVA TRANSPORT SPA

p.line srl

PALLET EXPRESS - Autotrasporti Mirabella Srl

PALLETWAYS

PASSALACQUA & C. SRL

Piemme Trasporti E Servizi Societa' Cooperativa

PIZETA EXPRESS SRL

PONTE LOGISTICA SRL

PRETALLI GABRIELE

Progress Transport Globus SRL

Progress Transport SA

Raben SITTAM Srl

RAXAUL LOGISTIC

RHENUS LOGISTICS

ROBUSTELLI TRASPORTI SPEDIZIONI S.R.L.

Ruhrexpress s.r.l.

SART ITALY

SCAGLIA TRASPORTI SRL

SCHENKER ITALIANA SPA

Schneider Italia Srl

Scslog lojistik Ltd. Şti.

SDA Express Courier S.p.A

SEV STANTE SRL

SGT SPA

SIFTE BERTI SPA

Simonelli Trasporti Di Simonelli Mauro & Flavio Snc

So Ge Trans

SOLID EURO TRANS

Southeastern Freight Lines

SPEDSERVICE S.R.L.

SUSA S.P.A.

T and D S.r.l.

T.L.D. SRL

T.T.N SRL

tda srl

TDI - TRASPORTI DEDICATI ITALIA SRL

TECNO BI SRL

TGROUP SPA

tiraso srl

TNT GLOBAL EXPRESS SPA

TRANSFILM di Viola Cesarino & C. S.n.c.

TRANSNATUR SA

TRANSPORT MANAGEMENT SRL

TRASPORTI GENNARI DI GENNARI WALTER

Trasporti Quaranta Fratelli Srl

UBV ADRIATICA

UBV GROUP SPA

UNITRANS SC

UPS - United Parcel Service Italia, S.R.L.

VEGNI EXPRESS SRL

XP Express Partner s.r.l.

ZUST AMBROSETTI S.R.L.

 

FEDEX EXPRESS PLN

 

BHL 3-SYSTEM SP Z.O.O PLN

 

DHL POLAND

 

RABEN POLAND SP. Z O.O.

 

OMIDA SP. Z O.O.

 

"Markus" Elzbieta Oles

 

Auto - Fabio Lukasz Duleba

 

 

Schenker Sp. z o.o.

 

Agility Logistics Sp. z o.o.

 

Expeditors Polska Sp. z o.o

 

Expeditors Polska Sp. z o.o

 

Barsan Global Logistic Polska Sp. z o.o.

 

TNT Express Worldwide

 

JAS-FBG S.A.

 

UPS Polska Sp. z o.o.

 

Delta Trans Transporte sp . Z o.o.

 We only pass on the name of the recipient and the delivery address to the transport service providers. In this case, however, prior coordination of the delivery date with the transport service providers or the transfer of status information on the delivery of the shipment is not possible.

 

If you wish to arrange a delivery date in advance or to be informed of the shipping status by the transport service providers, we will also be happy to pass on your e-mail address before delivery, provided that you have expressly agreed to this. Your consent should be given to us as follows:

 

"I agree that my e-mail address may be passed on to the transport service providers so that the transport service providers can contact me by e-mail or provide status information on the delivery of the shipment before the goods are delivered for the purpose of agreeing a delivery date. I can revoke the consent I have given in this regard at any time.”

 

7.3 We will pass on your payment data to the commissioned credit institute within the framework of the payment processing, insofar as this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for the transfer of data is Art. 6 para. 1 lit. b DSGVO.

 

7.4 We are obliged by commercial and tax law to store your address, payment, and order data for a period of China retention:

(1): For ever

Accounting Files keep list, accounting files disposal list and Annual financial report

(2): 25 years

Cash and Bank daily report

(3):5 years

Fixed Assets cards, and fixed assets disposal file list, the statement with Bank

(4): 3 years

Monthly & quarterly financial report

(5): 15 years

GL entry, subsidiary accounts entry and other supporting booking(ex. cash and Bank daily report)

 

Italy retention:

Concerning Italy, the data retention is 10 years for all kind of transaction and the payroll data  must be kept for ever.

Poland retention:

(tax declarations, tax documentation, financial statements but also invoices, bank statements, other official documents) is 6 years since end of the year when this documents were created.

US retention:

Customer and sales information are required to be kept for 10 years.

 

 

7.5 To prevent unauthorized access to your personal data by third parties, financial data, the ordering process is encrypted using a private MPLS network.

 

8. Comments and contributions

 

If users leave comments or other contributions, their IP addresses may be changed based on our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO can be stored for seven days. This is done for our security in case someone leaves illegal content in comments and contributions (insults, prohibited political propaganda, etc.) In these cases, we can be prosecuted ourselves for the comment or contribution and are therefore interested in the identity of the author.

 

Furthermore, we reserve the right, based on our legitimate interests in accordance with Art. 6 Para. 1 lit. f DSGVO, we reserve the right to process user data for the purpose of spam detection.

 

The data provided in the context of the comments and contributions will be permanently stored by us until the user objects.

 

9. Using a live chat system

 

On this website, data is collected and stored using technologies of LiveHelpNow, LLC, Customer Service Software, 515 S West End Blvd, Suite 202, Quakertown, PA 18951, 8775483001 (https://www.livehelpnow.net/) for the purpose of web analysis and for operating the live chat system to answer live support requests. From this data, user profiles can be created. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser. The cookies enable the recognition of the Internet browser. If the information collected in this way contains a personal reference, it is processed in accordance with Art. 6 para. 1 lit. f DSGVO based on our justified interest in effective customer service and the statistical analysis of user behavior for optimization purposes.

 

The data collected with the LiveHelpNow technologies will not be used to personally identify the visitor of this website and will not be merged with personal data about the bearer of the pseudonym without the separately given consent of the person concerned. To avoid the storage of LiveHelpNow cookies, you can set your internet browser to prevent cookies from being stored on your computer in the future or to delete already stored cookies. However, switching off all cookies may mean that some functions on our website can no longer be executed. You can object to the collection and storage of data at any time with effect for the future by sending us your objection informally by e-mail to the e-mail address given in the imprint.

 

10. Use of your data for direct advertising

 

10.1. Newsletter

 

With your consent you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

 

For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration we will send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP address and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

 

Your e-mail address is the only mandatory information for the sending of the newsletter. The provision of further, separately marked data is voluntary and is used to address you personally. After your confirmation we will save your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 lit. a DSGVO.

 

You can unsubscribe from the newsletter at any time using the link provided for this purpose in the newsletter or by sending a message to the person responsible mentioned at the beginning. After you have cancelled your subscription, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this declaration.

 

10.2. Advertising by letter post

 

On the basis of our justified interest in personalized direct advertising, we reserve the right to store your first and last name, your postal address and - insofar as we have received this additional information from you within the scope of the contractual relationship - your title, academic degree, year of birth and your professional, industry or business designation in accordance with Art. 6 para. 1 lit. f DSGVO and to use it for sending interesting offers and information on our products by post.

 

You can object to the storage and use of your data for this purpose at any time by sending a message to the person responsible or by making use of the objection option in the message you received.

 

11. Storage duration

 

The controller will process and store your personal data only for as long as necessary to achieve the purpose of storage. In addition, data may be stored for as long as the European or national legislator has provided for this in EU ordinances, laws, or other regulations to which the data controller is subject.

 

As soon as the purpose of storage ceases to apply or a storage period prescribed by the regulations expires, the personal data will be deleted.

 

12. Use of Google Analytics

 

We use Google Analytics for web analytics, a service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.  You can learn about Google’s privacy practices by going to www.google.com/policies/privacy/‌partners/. Google Analytics includes advanced features to complement WordPress.com stats. Funnel reports help to track the path visitors take through our site, and goal conversion allow to see how visitors complete specific tasks (such as reaching a product page or contact form. The protection of your data is important to us, therefore we have additionally configured Google Analytics so that your IP address is only recorded in abbreviated form. We therefore process your personal usage data anonymously. It is not possible for us to draw conclusions about your person. Further information on

 

https://support.google.com/analytics/answer/1008015?hl=en

 

https://www.tridoneurope.com/cookie-consent.html

 

13. Salesforce / Pardot

 

We integrate Salesforce / Pardot platform of the provider Salesforce. You can contact the Salesforce Data Protection Officer via: Salesforce Privacy Team, 415 Mission St, 3rd Floor, San Francisco, CA 94105, USA, phone 1-844-287-7147.

 

Salesforce Pardot is part of the Salesforce Marketing Cloud. It is a providing digital marketing automation, analytics software, and services. If website visitors are connecting to our US pages and forms the data will be processed via Salesforce Pardot.

 

Pardot is a lead generation and nurturing system. A Salesforce product, Pardot enables our organization to track and measure the effectiveness of our communications, gain insight on user interests, and allows us to personalize content across campaigns based on any number of specific criteria. Customers opt-in to our communications, where they are added to our email lists.

 

There is an opt-out link in every communication, which allows the customers to remove themselves from all future communication. When opt-out is selected, they are updated immediately. We also add can a selection in the subscription manager to remove/delete their information from our system. When that is updated, we delete their contact information immediately.

 

https://www.tridoneurope.com/cookie-consent.html

 

14. Hotjar

 

We are using Hotjar to to do anonymized session recording, see if there are problems with specific pages, and see how the customer uses the pages (find more information on https://www.hotjar.com/). You can contact Hotjar Limited, a private limited liability company registered under the Laws of Malta with company number C 65490, having its registered address situated at Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta.

The legal basis is Art. 6 para. 1 lit. f DSGVO. If you want to object to the use of Google Analytics, you can make the appropriate settings directly here.

https://www.tridoneurope.com/cookie-consent.html